Last updated: October 2026
This policy applies to all paid subscriptions to MeraTheka (app.meratheka.com), operated by Mahavijay Solutions Private Limited. Plans and prices are listed on our Pricing page.
1. Cancelling your subscription
- You can cancel at any time by emailing support@meratheka.com from your registered email address, or from your account where that option is available.
- After you cancel, your plan stays active until the end of the period you have already paid for (month or year). It is not renewed after that.
- When the paid period ends, paid features stop until you subscribe again. Your data is kept for 30 days so you can export it, as described in our Terms of Use.
2. Refunds
Subscriptions are prepaid and give immediate access to the service, so payments for a period that has already started are not refundable, in full or in part (no pro-rata refunds for unused days or months).
We will refund the full amount in these cases:
- You were charged more than once for the same subscription (duplicate payment).
- Money was debited but the payment failed, or your plan was not activated within 24 hours of a successful payment and we could not fix it.
- You were charged for a renewal after cancelling before the renewal date.
3. How to ask for a refund
Email support@meratheka.com within 30 days of the payment, with your registered email address, the amount, the date and the transaction ID (from PhonePe, your UPI app or bank statement).
4. Refund timelines
- We confirm or reply to every refund request within 2 working days.
- Approved refunds are sent to the original payment method (UPI, card, net banking or wallet) through our payment partner PhonePe, within 5–7 working days of approval.
- Money debited for a failed payment is usually reversed automatically by your bank or UPI app within 5–7 working days.
5. Changes to prices
If we change a plan's price, the new price applies only from your next billing period, and we will tell you in advance.
6. Contact
For any billing question, see Contact Us.